Refund Policy
Last updated
Cartroute is a navigation app for golf carts and low-speed vehicles (LSVs). This policy explains how billing, the free trial, cancellations, and refunds work for Cartroute subscriptions.
Who bills you
Cartroute subscriptions are sold and billed by Apple (App Store) or Google (Google Play), not by Keogram Labs. Apple or Google charges the payment method on your account, and their policies govern payment processing and refunds. Keogram cannot issue refunds directly because we do not receive your payment.
Plans and pricing
- Monthly: $4.99 per month.
- Annual: $39.99 per year.
Prices are in US dollars and may vary slightly with local taxes. Your store shows the exact price before you confirm.
The 5-day free trial
New subscribers can start with a 5-day free trial. You will not be charged during the trial. If you do not cancel at least 24 hours before the trial ends, your subscription converts automatically to a paid plan and your store account is charged the price of the plan you selected. A trial can be used once per Apple or Google account.
How to cancel
You can cancel at any time. Cancel before the trial ends to avoid being charged.
- iPhone or iPad: open Settings, tap your name, tap Subscriptions, choose Cartroute, and tap Cancel.
- Android: open Google Play, tap your profile icon, choose Payments & subscriptions, then Subscriptions, select Cartroute, and tap Cancel subscription.
Deleting the app does not cancel your subscription. After you cancel, you keep access until the end of the period you already paid for, and you will not be billed again.
Refunds
Payments for completed billing periods are generally non-refundable, except where the law requires otherwise or where Apple or Google approves a refund. To request one:
- Apple App Store: go to reportaproblem.apple.com, sign in, and select the Cartroute charge.
- Google Play: go to play.google.com and follow the refund request steps under your order history, or use the Help section of the Play Store app.
Apple and Google make the final decision on refund requests.
Contact
If you need help finding the right place to request a refund, or have a problem with the app, email hello@keogram.com.